Guest jm29195 Report post Posted October 24, 2002 Last Thursday (17th) I ordered 15 videos in the silvervision half price sale. However, their website now says that there is no trace of my order! Does anyone know how long it takes silvervision to put previous orders up on their website and has anyone else had similar problems? Share this post Link to post Share on other sites
Guest Rob Edwards Report post Posted October 24, 2002 I've always had my order conformation through on e-mail straight away. They are usually pretty good when it comes to customer service mind so e-mail them at [email protected] Share this post Link to post Share on other sites
Guest jm29195 Report post Posted October 24, 2002 I had my email confirmation come through straight away but it was from a company called (worldpay?) Does that mean the order has gone through? The website says it has no records of any previous orders in my account though... Share this post Link to post Share on other sites
Guest Rob Edwards Report post Posted October 24, 2002 Yeah worldpay deal with all orders, that bit confirms you've paid, you should get an e-mail from [email protected] to confirm your order assuming it's been succesful. If you don't get that then get onto them Share this post Link to post Share on other sites
Guest jm29195 Report post Posted October 24, 2002 how long does that email take to get sent? I tried ringing them several times today but they were constantly engaged! Share this post Link to post Share on other sites
Guest Rob Edwards Report post Posted October 24, 2002 hard to say as I usually order from home and have the e-mail sent to my work but not more than a couple of hours How long have you been waiting? Share this post Link to post Share on other sites
Guest jm29195 Report post Posted October 24, 2002 Since last Thursday evening. This is my first internet purchase and I don't knoiw if it makes any difference ubt the coonection to the internet was cut while I was filling out my card details nad then reconnected, would that make any difference? Share this post Link to post Share on other sites
Guest Rob Edwards Report post Posted October 24, 2002 It shouldn't do as I have to switch connections while making orders You need to get in touch mate send the e-mail and see what they say Are you from the UK or elsewhere btw cos theres something on the site about being unable to fulfill overseas orders (not sure how that works tho) Share this post Link to post Share on other sites
Guest jm29195 Report post Posted October 24, 2002 Yeah I live in the UK, I sent them an email yesterday to their customer services address but they havn't replied yet.. I am thinking now that maybe they are snowed under by all the people trying to get half price stuff? Share this post Link to post Share on other sites
Guest Rob Edwards Report post Posted October 24, 2002 It's possible as the offer runs out at the end of the month, luckily I got my order in early I'd still follow it up if I were you though Share this post Link to post Share on other sites
Guest jm29195 Report post Posted October 24, 2002 Tahnks for the info mate. I think I'll try ringing them and emailing them again tomorrow! Share this post Link to post Share on other sites
