I need smart people.

[chirs3 0]

They've sent two techs to my house (supposed to be 3, one never showed). Each time, they've said "Oh, OK, blah blah blah was the problem. It's fixed now."

 

And each time, they've been full of shit. Still have the same problem. What's more, they can see the damn problem when I talk to them on the phone (their Denver office), so how their tech's can't find it when the thing is right in front of them is a mystery to me.

 

Another tech is supposed to be coming tomorrow morning.

 

Good thing these visits are free.

Edited December 16, 2005 by chirs3

[Guest audio_enslaved]

Well then the problem isn't exactly Comcast itself per-say. I think it might be either your cabling or something to that extent. I am an employee of Comcast, but do not have trouble admitting fault when it is due.

 

In this case the packet loss is probably due to a broken cable (as mine did the same thing) and it ended up that whenever the wind blew my cable the wrong way, I would have packet loss. All I needed to do was replace about 20 feet of cabling and I haven't had any problems yet.

 

Mr. Rant - PM me.... what dept are you in?!?

[chirs3 0]

It's fixed.

 

After four visits, they finally figured out that... I can't remember the name of it... a doohickey down the street... I wanna say an "amplifier", but that may be wrong, was basically spazzing out. We'd have great speeds, then the signal would just disappear, then reappear, and bounce all over the place, etc. So they fixed that, and everything's working fine again.

[stahl 0]

Nice to see it only took a month and a half

[Guest InuYasha]

Comcast came to check my modem out today. I wasn't here for it, but according to my dad, the guy said that every few minutes, my signal is dropped entirely, and recovers a few seconds later. He doesn't know how or why, but they're going to inspect the lines tomorrow to try and find the problem.

 

So I guess it was Comcast's fault after all.

Comcast is the SBC of broadband. I wouldn't trust them unless I had absolutely no choice.

 

As for the question about packet loss; I'm taking PC Hardware and Net+ at college right now. Packet loss is usually, but not always, the result of either a loss of signal or "noise" on the "line." Is your connection cable or DSL? The most common cause of loss of signal with cable modems is attenuation, or the loss of signal strength over time. If the amplifier/repeater for your local coonection node is down or malfunctioning, that would explain the signal loss.

 

The one that most commonly plagues DSL, but also sometimes cable modems is EMI/RFI: Electromagnetic Interference/Radio Frequency Interference. That's when a strong electric or radio pulse can interfere or enough knock out a signal all together. The most common cause of this is either being too close to a powerstation, or a lightning storm.

 

Of course, Ockam's Razor states that the most likely cause is some shit in the cable line.