I can't get on to specific websites

[Guest Princess Leena]

Don't fucking lie. You know tons about computers. And yeah, that lessens your wigganess. Oh well.

[AndrewTS 0]

Well, port issues will be bounced back to you.

 

One of the most irritating things about customers is that they have no comprehension of "scope of support," and trainers never have given me an easy way to tell customers that "general usage" isn't covered. If the program doesn't work, fine. However, if you want to know how to do something specific, buy Mac OSX/Windows XP/(name of app) etc. for Dummies.

[Carnival 0]

One of the most irritating things about customers is that they have no comprehension of "scope of support," and trainers never have given me an easy way to tell customers that "general usage" isn't covered. If the program doesn't work, fine. However, if you want to know how to do something specific, buy Mac OSX/Windows XP/(name of app) etc. for Dummies.

 

Oh man, thats one of my biggest complaints. People need to understand that we aren't there to teach them how to use a computer. We can show them ISP specific things, but "general usage" is crossing the line. I've been nice and told people how to copy & paste or save something before, but it really gets rediculous sometimes. I had one person who just switched over from AOL and of course thanks to AOL's software babying them, they had no fucking clue what was going on at all. I showed them a couple very basic things and she said she wasn't "satisfied" with with what I showed her. Well it took 30 minutes to get IE open and browse a couple sites with her asking questions along the way, so i was pretty fed up with her at this point. I said "We provide you unrestricted access to the same internet AOL was providing. We just don't clutter your computer with software, we let you use the software already provided for you in windows. If you don't know how to use it, I suggest trying to learn. We are here to fix any problems with access you have and provide you internet access. We aren't here to hold your hand along the way." I think she got the point.