Can we have a pinned thread for problems with WWE 24/7? I know some posts exist in the general WWE 24/7 thread, but I think it might be good to have something set aside just for issues with the service itself, at least for the time being.
I live in Pittsburgh and have Comcast, and I entountered a well-known "missing buckets" problem when the presentation changed from 6 buckets (categories) to 4. I've reprinted part of my e-mail to WWE below (still unanswered almost 2 weeks later; other problem have creeped up since then). Someone local at Comcast is looking into things for me, but we've been playing phone tag for a few days. One possibility he suggested has to do with the vendors of the actual equipment itself, and that for some reason they have some say over what can be added for any On Demand, content-wise. I have a friend who lives in town and who also has Comcast, although it's converted from a former cable provider. He has received all of the content, but his area and mine use different equipment, so maybe there's some truth to what I was told (the few people with whom I talked before I got this guy kept saying it was WWE's problem).
I never ever received the '88 Boston Garden show, nor have I received Armageddon '06. According to this website (http://www.sunflowerbroadband.com/cable/ondemand/upcoming/?network=wwe), it should already have been available for a while. The Capt Lou Legends came and went and came again on my system, so something is definitely messed up (the WWE 24/7 wiki even has a section on technical difficulties). It should be noted, though, that this schedule does not list Backlash 03, which is indeed available.
Also, my friend has a Legends show on rivalries which I don't have and which is not on that schedule, so that's even more confusion.
So I have no idea what's up, and was just wondering what problems other people might be encountering.
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Apparently, those with "by category" presentation were not receiving all of the 24/7 content, and when I checked on my system (which presents by category), instead of 6 categories, I was in fact showing only 2 cateogories, Big Ones and Shorties. I called Comcast and they noted my problem, and a few days later 2 more categories (TV Classics and Legends) appeared. As I understand it, these 4 categories are the correct categories.
However, there still appears to be missing content. I know that a WWE Boston Garden show from 1988 currently is available via 24/7, but in my cable system, this show does not appear anywhere in any of the categories, and has not done so since I first became aware of it last week. The people at Comcast told me that the problem is on WWE's end, and that they simply make available what WWE sends them. Essentially, they told me that if I'm not seeing something, it's because WWE has not sent it to them.