I can't get on to specific websites

[RavishingRickRudo 0]

I can't get on to wrestlingobserver.com, which kinda sucks. Everytime I do the page expires. Any thing I can do? I sacrifice many cyber-goats to you, the tech gods, for any help.

[Guest Princess Leena]

Here's some possible fixes:

 

1) Start > Run > ipconfig/flushdns

 

2) Could be spyware. Run various spyware programs.

 

3) Could be your ISP's fault. I had that problem with Verizon. Find some other free DNS servers online.

[RavishingRickRudo 0]

I tried the spyware and flush options and it didn't work. There are three websites which I can't get into - WWE.com, wrestlingobserver.com, pridefc.com - and all of them have an IP addy starting with a 64, while other sites I can log onto have different beginning numbers.

[MrRant 0]

Do a trace route. Could just be bad routing.

[RavishingRickRudo 0]

Do the what in the who now?

[MrRant 0]

Start

Run

Type in command, press ENTER

 

Type in "tracert websitehere" and press enter. Don't use the " of course.

[Guest wildpegasus]

Start

Run

Type in command, press ENTER

 

Type in "tracert websitehere" and press enter. Don't use the " of course.

 

 

sounds too dangerous to me

[Carnival 0]

can you ping those sites? if you can, it's a browser problem. most likely you can't ping them, so do a tracert on their ip's. it's probably routing somwhere funky, so maybe getting a new IP from your ISP would help. leaving the modem powered off for 15-20 mins might do the trick.

[RavishingRickRudo 0]

I did a bunch of stuff suggested here and I am back on. The problem with doing all the stuff at the same time is that I have no idea which solution solved the problem.

 

I felt like House there, for a while.

[Copper Feel 0]

The administrator on my pc blocked certain sites.

 

Im currentely logged into that administrators account and know the password, how do I get on to these sites?

[Cran Da Maniac 0]

What are you using as a browser?

[Guest Princess Leena]

It was probably the modem reset that did it.

 

I always forget to mention that one.

 

Carny and his tech support knowledge knows more than I.

[Carnival 0]

Carny and his tech support knowledge knows more than I.

I actually doubt that.

[Guest Princess Leena]

You should know more. You do work with that every day. And probably make more than me.

[RavishingRickRudo 0]

Wel u r both smrter then me.

 

While I didn't turn the modem off for very long, I did fiddle with it (smrt ppl "troubleshoot", I fiddle) and turn it off for a minute and hit the standby button for whatever reason and it worked soon after (after I pressed the standby button when I realized that, hey, the modem was on standby).

[ZGangsta 0]

Type www. before the name.

[Dr. Tyler; Captain America 0]

Make sure you press "Enter" after you type in the website name.

 

Note: "Enter" can also be called "Return" on some keyboards.

[Guest Princess Leena]

Or click the GO button on IE!

[Carnival 0]

IE, thats the icon that looks like a lower case blue "e". Do you see that on your screen with your icons? ok, double left click on that plz.

[Guest Princess Leena]

I'm so jealous of your job, Ethan. You know that.

 

I could be all sarcastic since I'd be dealing with stupid people.

[Carnival 0]

we're hiring!!!!

 

The latest gem I had, was some guy was in an outage and he was complaining....

 

HIM: What are they gonna have to do to fix this?

Me: Could be any number of things, resetting our equipment....

HIM: That doesn't take all day, I could do that from home!

Me: You can reset our equipment from your house?

HIM:....

Me: Thats quite the feat! Look, these routers have thousands of people on them, we are working to get this up as soon as possible.

Him: ok, thanks.

[Guest Princess Leena]

Does Windspear only have offices in Nebraska, or are they worldwide.

 

I'd seriously consider doing it part-time.

[Carnival 0]

Nebraska, Kansas. Thats it. So...time to start packing.

 

I'll find us a nice apartment.

 

 

seriously, any ISP would be the same, maybe even worse. AOL users gotta be the dumbest humans with internet.

[AndrewTS 0]

Carn: meh, try doing tech for Macs....with a user that has 1. dial up, 2. through AOL 3. over Airport (Apple's wireless POS base station), 4. with an Airport Express being used as a WDS.

 

AOL users are prone to the PBKAC error a lot. Replace user and try again.

[Carnival 0]

Oh, I've messed with some airport and dial up on macs before. The other stuff I wouldn't touch with a ten foot pole.

 

Most people here hate the dreaded mac call, it's not that bad for me. I was messing with Macs all through high school. Mac calls just take a lil longer cuz i don't have all the screens memorized, but it usually works out good in the end. Unless it involves Mac's "Mail" client. "Mail" can suck my wang.

[AndrewTS 0]

I hadn't used a mac for a decade before I trained for it, and never OSX. And from hearing from customers what their ISP/developer of the software said, most of them rarely or never did non-Windows tech.

 

What's the problem with Mail.app, though? Type of mail account (IMAP, POP, etc), Ingoing mail server, outgoing mail server, see if they can send the mail to themselves...well, that's all I really need to be concerned about (that and if it launches).

 

Of course, if there's a specific issue you're getting a lot of, I'd be glad to see if I can pass you along some info.

 

I'm sure you've had at least a few calls where you had to explain that the Airport "not talking to your computer" has nothing to do with the internet connection.

 

I always get the customer to power-cycle everything and reboot, though, because if that is'nt it, I'm expected to log SN for the Airport, Firmware, Software, ISP, Modem type, etc.

 

What CRM tool do you use to log? We use P(o)S8.

[Carnival 0]

What's the problem with Mail.app, though? Type of mail account (IMAP, POP, etc), Ingoing mail server, outgoing mail server, see if they can send the mail to themselves...well, that's all I really need to be concerned about (that and if it launches).

 

Of course, if there's a specific issue you're getting a lot of, I'd be glad to see if I can pass you along some info.

Oh nothing specific, it just seems thats the one mail app that is really hit & miss. If OE doesn't work, i can usually tell them why, I'd say 95% of the time. If Mail doesn't work....i got no clue. "Settings ok..welp...talk to apple bout that one" It's probably some router blocking it...possibly even ours. lol

 

I'm sure you've had at least a few calls where you had to explain that the Airport "not talking to your computer" has nothing to do with the internet connection.

while it may not be airports only....at least a couple times a day I explain the difference between LAC, Wireless, Airport & and the internet connection.

 

What CRM tool do you use to log? We use P(o)S8.

Our companies obviously don't use the same acronyms or terms.

[AndrewTS 0]

Well, recording tool (Customer Relationship Mgt). I was referring to PeopleSoft for the 2nd one.

 

Here's some good links to direct customers to, depending on their version of OSX:

http://www.apple.com/support/tiger/mail/

http://www.apple.com/support/panther/mail/

 

"Tiger" is any OS X 10.4 version, so 10.4.1 to 10.4.6 (current).

 

"Panther" is any OS X 10.3 version, so 10.3.1 to 10.3.9.

 

Customers can check it by going to the blue Apple (upper left corner of the screen) and clicking on About this Mac.

[Guest Princess Leena]

Hey, Carny, you should post in the Video Games threads with the rest of us geeks now.

 

sU nioJ.

[Carnival 0]

never!

 

I know nothing about video games, or computers for that matter. fuck y'all nerds.

"I got mah tower, mah screen, mah internet box, and mah linskee rooter. and sit on mah web sites and mash buttons, thats all i know."

 

Andrew, I'd much rather just give up on the mail client and send their ass to you for support.