DUMB People...

[JHawk 0]

Not retail, but I currently work for Dish Network in the billing department and I got a kick out of this:

 

This guy called in last night saying he was promised a $70 credit and he'd never gotten it so he wasn't going to pay his whole bill. A quick look shows that he was offered $20, turned it down and asked for a supervisor, and the supervisor offered him $50, which was given to him in September. Miscommunication on the amount. Fair enough, I think. He insisted he'd never seen the bill that showed the credit and wanted another copy.

 

Now, when we send a second bill out, we bill $2 to the account to cover the cost of the paper. He argues with me, I inform him that we not only mailed a bill out, but his bill is available online and on his TV, and he asks for my supervisor.

 

So my supervisor takes the call. And this guy starts saying "Since I never saw the bill and you can't prove you sent it to me, you have to send it to me for free or you're violating FCC regulations." My supervisor goes "Sir, we sent that bill on October 10, and proof goes both ways, so unless you prove to me you didn't get it, you're not getting another copy for free." He also tells him about online and the TV for seeing the bill, and he goes "I work for a congressman in Washington, D.C., and it's illegal for you to do that." My supervisor's response: "We're required to send you one copy of the bill. We mailed on to you, we provide it online, and we provide it through your TV. That's three copies. We are not obligated to walk your mailman by the hand to make sure he puts it in the right mailbox or to verify the correct post office ever received it."

 

The guy finally hung up threatening to sue. Over two dollars.

[Twisted Intestine 0]

Oh, don't even get me started on my past call center jobs. When I handled rebates for Office Depot, I think every 4th customer threatened to sue us before hanging up.

[Maztinho 0]

The first lady spent ten minutes trying to manipulate me into agreeing with her so she could eat ten dollars worth of product for free four days after the fact. She wanted me to do something beyond my power to do, and I got upset, it happens. Actually she's lucky she got me, the manager would have just told her "tough shit" and hung up on her after a minute. Honestly, I don't know what she expected me to say when it was her son that failed to see the price change, didn't notice an 8 dollar difference in supposed purchase price and the fact that she didn't bother to call in until most of the pistachios were eaten four days later. There's a certain level of expectancy that needs to be met, especially in perishable items like produce, we can't take back shit you bought four days ago at a full refund. That's inexcusable. You buy a melon and open it and it's bad, bring it back in we give you a free one, no big deal, but don't eat the thing then bitch that you thought it was going to be cheaper than you got it for because you saw a sign at some point.

 

The other people weren't customers, I never saw them buying anything ever, they would just come in and mooch off toss away produce. So I was being an asshole to people who just wanted a free ride.

 

Also for the record I have one of the best Customer Service Rating Averages in the store, so the above stories truly are extreme cases.

[Guest Pizza Hut's Game Face]

Look at all these posts I didn't read.

[Dobbs 3K 0]

Look at all these posts I didn't read.

 

Look at yet another worthless post from you.

[kkktookmybabyaway 0]

Also for the record I have one of the best Customer Service Rating Averages in the store, so the above stories truly are extreme cases.

 

When I worked at the theater, I was awarded "employee of the month" three times in a 14-month period. I also had three customer complaints against me. Funny how that works.