Them: I can't get his Alltel box off my computer, it keeps freezing!
Me: OK, Sounds like the DSL check up center, we...
Them: Whats a DSL?
Me:...The internet service you have with us....
Them: I have....Cable....Time Warner Cable...I've never had DSL...
Me: Then how in the world did you get the DSL Check Up Center?
Them: I don't know!
Me: Call Time Warner. Goodbye.
Them: My Screen keeps jumping around and getting resized.
Me: Ok...thats definantly not a problem with your internet service.
Them: Ok then, whats the problem?
Me: could be your monitor or...
Them: Whats a monitor?
Me: Your computer screen...
Them: ok
Me: Look around the edges or towards the bottom on that monitor. Does it have any buttons or knobs to adjust things?
Them: At the bottom I got the start button, at the top I got file...edit...view...
Me: No, not actually on the screen, but on the monitor, like the side of the box or the bottom.
Them: What's a monitor?
Me:.....That TV like box you have sitting on your desk.
Them: You mean my computer.
Me: Ok, sure...that box does it have any buttons or knobs?
Them: the start button?
Me: No, ok do you see your screen? your looking at it right?
Them: Yes
Me: Now does it have plastic around it?
Them: Yes
Me: Ok, on or on the edges of that plastic casing you should have some buttons.
Them: I got file...edit...view...favorites...
Me: Nevermind, we don't even support this...I suggest you call a friend over and have him look at it since you can't grasp the concept of a monitor, or call you computer manufacturer.
Them: you mean gateway?
Me: Yes, whoever made that computer.
Them: It says gateway right next to this light under my screen.
Me...yep...call them.