Shipley's has some good traditional donuts, but their coffee is by far the worst I've ever had at a chain store - I would describe that as hotel-level (by which I mean the crap you get for free in your room) as well.
When I used to work at the Four Points by Sheraton at home the house coffee was Seattle's Best. Seriously one of if not the worst coffee ever made.
For a chain coffee shop, I like Timothy's. Second Cup is ok.