You're right- no one has really complained to me about something. Except Grugny Punk. No, I'm serious, he sent me an e-mail and everything.
I've basically used it as a tool to question things I don't agree on and to find out why, to hold moderators and admins accountable, and to express my opinion on important board matters.
Let them eat cake.
The inflated sense of self-importance is part of the joke. It makes me laugh to type As TSM Ombudsman